Meet the GCC Team
Client Service Representative
Warm and laidback, Roxanne understands GCC’s commitment to customer service and her role in delivering it. She knows she is one of the first impressions that many people have of the company, so she says, “It’s important to be pleasant. I always answer the phone with a smile.” Roxanne is very meticulous and a good listener. “Treat others as you would like to be treated,” is a quote that inspires Roxanne. She incorporates it daily into her duties.
Roxanne likes the friendly atmosphere at GCC and calls herself the “GCC Mom,” not only looking out for clients but for the staff as well. One thing she is a stickler about, though: punctuality. She believes “everybody should show up 10-15 minutes early” for everything. She laughs and says that in the past, she’s even refused to date anybody who showed up late.
Away from the office, Roxanne has three children of her own, and has spent much of her life volunteering for various causes, mostly kid-related. She enjoys camping, gardening and crime fiction as well as westerns, especially those starring John Wayne.
When you call into GCC, you are greeted with a warm and cheerful hello! As the newest member of the team, Pam has already shown herself to be a diligent, hardworking team player.
Pam received her Bachelor of Fine and Performing Arts from Wayne State University, and with her 20 years of experience in Administrative Support, Pam has proven to be a great addition to the team. “Success means feeling accomplished at the end of the day, knowing I gave my absolute personal best. Success also means mastering the art of maintaining a healthy work/life balance since my family and friends and dog are very important to me” Pam noted.
When she’s not answering calls or working with the Client Service Representatives for both GCC and ProfitGuard, Pam likes to read, power walk and perform with the Dearborn Symphony Orchestra.
“Someday, I would love to try hang-gliding and I would also like to learn to play the cello” Pam Noted.